Draft: to be approved before launch
Privacy notice for Net Hub Chat
This notice covers the live video chat on chat.mynethub.com. It sits alongside Net Hub's main privacy policy.
What we collect
- What you type in the form: your name, email address and, if you give it, your organisation.
- The conversation: what you say is turned into text so the guide can answer. We keep a written transcript of the chat.
- Your camera and microphone: streamed live to the guide during the chat. We do not record the video.
- Basic usage data: a one-way hash of your IP address, used only to limit how many chats can be started, and anonymous page analytics.
Why we use it
- To run the chat and answer your questions about Net Hub.
- To follow up about Net Hub. Your details and the transcript are saved in our sales system so the team can pick up where the chat left off.
- To stop the chat being misused.
Who processes it
The video guide is provided by Tavus, which processes the audio and video during the chat to generate the guide's replies. Our sales records are kept in Freshworks (Freshsales). The site is hosted by Vercel.
Your choices
You can keep your camera off, end the chat at any time, and ask us to delete your details or stop contacting you by emailing sales@mynethub.com.
The guide is an AI
The presenter in the chat is an AI, not a person. It can make mistakes. Check anything important, such as pricing or contract terms, with the Net Hub team.